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VPS: frequently asked questions

Switching my Linux VPS to Windows​

A Linux VPS cannot be converted into a Windows VPS: they are two different offers. The solution is to cancel the Linux VPS in exchange for credits on your account, then order a Windows VPS with these credits. Ask for it in a ticket. Retrieve your data first: the Linux VPS is deleted.

RDP does not answer on a Windows VPS created from a reseller offer​

On a Windows machine you create yourself from a reseller VPS offer, Remote Desktop (RDP) is not enabled by default, and it has to be enabled on each VM. Open the VM's noVNC console, log in, then enable Remote Desktop in the Windows settings. For the connection itself, see Connect to a Windows VPS.

Stuck on "Securing remote connection"​

If the RDP connection stays stuck on this screen, the VPS often did not really restart (Windows frozen). Do a Power Off then a Power On from the client area, rather than a restart from Windows. If the problem persists, open a ticket: the team checks how long the machine has been running and can force it to stop.

Ubuntu Desktop: which user?​

On the Ubuntu Desktop image, the default user is yorkhost (not root); its password is in your client area. Resetting the password from the client area does not apply to this image, which uses a different user: if you lose the password, open a ticket.

I lost my SSH key​

Support cannot replace your VPS's SSH key for you. Two options:

  • Through the console: open the VPS console from the client area, log in as root with the VPS password, then add your new public key to /root/.ssh/authorized_keys.
  • By reinstalling and selecting your SSH key: reinstalling erases all data on the VPS.

See also SSH connection.

Change the reverse DNS (PTR) of my VPS​

In the client area, open Manage → DNS & rDNS → Reverse DNS, or Reverse DNS (rDNS) from the VPS page, then enter a full name (for example mail.example.com). For a mail server, this name must also resolve to the VPS IP address (A or AAAA record). See Reverse DNS (PTR).

Is outbound port 25 open? Is there an email sending limit?​

Yes, outbound port 25 (SMTP) is not blocked: it is open by default on new VPS and dedicated servers, with nothing to request. Ports 465 and 587 are open too.

However, bulk/spam sending is prohibited by our Terms of Service: if a server is used for this kind of sending, a block is applied (sending blocked, or the service suspended). For newsletters or high-volume emailing, use a dedicated sending service and only email recipients who have opted in.

To make sure your emails are delivered:

  • set the reverse DNS (PTR) of the IP to a name that resolves back to that IP;
  • set up SPF, DKIM and DMARC on your domain;
  • if the IP appears on the Spamhaus PBL, it is not a blacklist: request its removal for free at check.spamhaus.org (processed instantly).

Can I try a VPS before buying?​

A 48-hour trial can be offered on request, in a ticket. Longer trials (15 or 30 days) are not offered.

My speedtest is slow​

A speedtest run from the VPS is not representative: anti-DDoS filtering can slow down some test tools. VPS are connected at 1 Gbit/s or 10 Gbit/s depending on the offer. See Anti-DDoS — ports and FAQ.

Changing range (for example Intel to Ryzen)​

The client area's Upgrade button lets you move to a higher offer in the same range while keeping your data. Changing range (for example from an Intel VPS to a Ryzen VPS) is not automatic: ask for it in a ticket.

Reseller VPS offer: which processor?​

Reseller VPS run on Intel Xeon processors of the Haswell or Broadwell generation, depending on availability.

Custom dedicated server: what lead time?​

For a custom dedicated server configuration, delivery takes 7 days at most. Describe your needs (CPU, RAM, disks, network, OS) in a ticket to get a quote.