Consumer mediation
In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, YORKHOST informs its consumer customers that they may use a consumer mediator free of charge to seek an amicable resolution of a dispute.
How to refer a dispute to the mediator
- 1
First send a written complaint to YORKHOST
Open a ticket from your client area or email support@yorkhost.fr, describing your dispute in detail.
- 2
Contact the mediator if the dispute is not satisfactorily resolved
After first sending a written complaint to YORKHOST, and if the dispute has not been satisfactorily resolved, you may refer it to the CM2C consumer mediator.
Mediator contact details
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
- Address : 49 Rue de Ponthieu, 75008 Paris, France
- Website : https://www.cm2c.net
- Email : declarer-un-litige@cm2c.net
- Phone : 01 89 47 00 14
Consumer mediation is free of charge for the consumer.
This mediation scheme applies only to consumers, meaning natural persons acting for purposes outside their professional activity. It does not apply to customers acting for professional purposes.
This information is also included in our Terms of Sale.